Rights to Redress Scheme

The Letting Agents Right of Redress Scheme comes into effect on 1
October 2014, by which time letting agents will have had to register
with 1 of 3 redress schemes, to ensure tenants and leaseholders have a
straightforward option to hold their agents to account. Anyone who feels
they get a poor deal from their letting agent will then be able to take
their complaint to the redress scheme, and could receive compensation.
The schemes are run by The Property Ombudsman, Ombudsman Services
Property and the Property Redress Scheme.

Further information can be found at:
https://www.gov.uk/government/news/letting-agents-need-to-move-quickly-to-sign-up-to-redress-schemes

A guide to redress schemes can be found on the RLA site which Sadla members can consult.